VPS Support Coverage
The following is a list of what is included as Managed Services for all SSD VPS and KVM Cloud Servers
- Physical hardware management, monitoring and replacement
- Network availability
- Free installation of the WHM / cPanel or DirectAdmin control panel is done during VPS provisioning.
- Free control panel and OS optimization is done during provisioning. General optimization is suitable in 99% of use cases.
- Free initial security hardening
- Free initial accounts migration from remote system with the same control panel, paid migration services also offered.
- Management of all aspects of the operating system, assistance and troubleshooting of any problems related to operating system and standard control panel components.
- Best-effort support for 3rd party applications that do not impact the operability of the underlying control panel or operating system. Remote desktop environments are not supported.
DirectAdmin Coverage
- Initial installation
- Initial service optimization
- Version upgrade (note: downgrade is not supported)
- Repair
- Licensing
- Reinstall/troubleshoot exim MTA
- Reinstall/troubleshoot POP3 and IMAP service
- Install/upgrade/reinstall/uninstall SpamAssassin
- Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
- Troubleshoot standard Uebimiau and Squirrelmail webmail clients
- Apache web server recompilation
- PHP upgrade or recompilation with additional options/modules directly supported by DirectAdmin's customapache script
- PHP configuration modification
- Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apacheconfiguration or modules are not supported)
- OpenLiteSpeed is not supported at this time.
- Upgrade MySQL version
- Repair MySQL installation
- Repair/optimize MySQL databases
- Troubleshoot MySQL startup or connectivity issues
- Repair/reinstall named
- Named configuration troubleshooting
- Repair/reinstall proftpd
- FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)
WHM / cPanel Coverage
- Upgrade/reinstall exim MTA
- Upgrade/reinstall Courier or Dovecot POP3 and IMAP service
- Support for maildir or mbox mail formats
- Install/upgrade/reinstall/uninstall SpamAssassin
- Install/upgrade/reinstall/uninstall ClamAV antivirus
- Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
- Troubleshoot standard Horde/IMP and Squirrelmail webmail clients
- ASSP and ASSP Deluxe are not supported. Customer may install these products but will need to obtain support direct from the vendor
- Apache web server recompilation
- LiteSpeed installation and configuration
- OpenLiteSpeed is not supported at this time
- LSCache or LiteMage setup and configuration
- PHP upgrade or recompilation with additional options/modules directly supported by cPanel's EA3 or EA4 Script
- MultiPHP supplied by cPanel's EA4
- PHP configuration modification
- Troubleshoot and repair Apache/LiteSpeed/PHP installation and/or configuration (note: custom Apache configuration or modules outside of EA4 are not supported)
- Varnish support limited to Unixy Varnish only
- Nginx support is extremely limited on cPanel, results not guaranteed. If an alternate to apache is required we recommend LiteSpeed
- Tomcat installations are not supported at this time by cPanel
- NodeJS may be installed but is not currently supported
- Django is not supported at this time
- Upgrade MySQL or MariaDB version
- Repair MySQL / MariaDB installation
- Repair/optimize MySQL / MariaDB databases
- Troubleshoot MySQL / MariaDB startup or connectivity issues
- Downgrades of MySQL / MariaDB are not supported
- Upgrade PostgreSQL as defined in cPanel Documentation
- Troubleshoot PostgreSQL startup or connectivity issues
- Downgrades of PostgreSQL are not supported
- Repair/reinstall named
- Named configuration troubleshooting
- Repair/reinstall PowerDNS. Note; PowerDNS does not support DNS clustering
- Upgrade/reinstall proftpd server
- Switch between pure-ftpd and proftpd
- FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)
Support Channel
Support is available 24/7/365 through our ticketing system to each and every customer. Simply open a ticket and we'll update it with a resolution as quick as possible.
Visit our Support Ticket page when needed.